Position Title: Mobile Auto Detailer
Employment Structure + Compensation & Growth Plan:
- Part-Time with potential for Full-Time
- $20/hr + Tips (100% detailer owned)
- 25% Commission on Upsells + 12% Commission on Jobs Sold
- Advancement is earned, not given
- Pay is structured to reward skill, reliability, and responsibility
- Bonuses and purely performance-based and tied to quality and independence
- Clear progression from junior technician → certified technician → lead technician
- Your income will grow with your standards, speed, and judgement
The Standard We Hold:
Top Shelf Detail operates at a higher level than typical mobile detailing companies.
You are expected to:
- Show up early and prepared.
- Execute all services to perfection.
- Follow SOPs, not personal shortcuts.
- Take ownership of outcomes.
- Communicate clearly and professionally.
- Care about the finished product as if your name were on the vehicle.
If something is missed, we fix it. If something breaks, we report it. If a customer is unhappy, we address it.
What a Typical Workday Looks Like Pre-Job Preparation:
- Review your schedule in app.
- Understand the service, vehicle, and location.
- Inspect the company truck and ensure tools, towels, chemicals, and machines are loaded correctly.
- Confirm chemicals are full and equipment is ready.
- Brief check-in with management when scheduled.
On Arrival:
- Arrive 10 minutes early to every job, following Fieldd steps.
- Present yourself professionally.
- Greet the customer respectfully.
- Confirm services and fill out the Pre-Detail inspection form on the company iPad.
- Recommend Upsells as you see fit.
- Identify and communicate pre-existing damage and document on inspection form.
- Make sure they know the final price before starting if any add-ons are necessary.
Service Execution:
Exterior Work:
- Exterior Washes.
- Waxes and Sealants.
- Paint Corrections.
- Ceramic Coatings.
Interior Work:
- Vacuuming.
- Wipe Down of all interior surfaces.
- Glass & Door Jams.
- Carpet Shampoo & Extraction.
- Floor Mat Decontamination.
- Interior Dressing.
- Interior Ceramic Coating.
Quality Control Is Mandatory.
Before leaving any job:
- Perform a full walk-around inspection.
- Correct streaks, residue, or missed areas.
- Capture required after-photos (Aim for 20 per job (10 Interior 10 Exterior).
- Confirm the customer is satisfied.
We do not rely on hope or excuses. We rely on process.
Customer Interaction Expectations
You are not required to sell.
You are required to:
- Be calm, respectful, and confident.
- Answer questions honestly.
- Never overpromise or speculate.
- Identify pain points and recommend a solution to the customer.
- Professionalism builds trust. Trust builds opportunity.
Equipment & Professional Conduct:
- Keep vehicles, tools, and workspaces clean.
- Treat equipment as company assets, not personal toys.
- Report damage, shortages, or issues immediately.
- Branded/clean attire required.
- No smoking, vaping, or loud music on job sites (Headphones are OK and highly recommended).
Time Expectations (Benchmarks, Not Shortcuts):
- Exterior Wash: ~1 hour
- Full Interior Detail: 2–3 hours
- Full Detail: 3–4 hours
- Ceramic Coating: 3–5 hours
Speed without quality is failure.
Safety & Accountability:
- Follow chemical handling guidelines.
- Wear Gloves.
- Accidents are reported immediately.
How Performance Is Evaluated:
- Consistency of results.
- Attention to detail.
- Reliability and punctuality.
- Ability to work independently.
- Customer feedback and comebacks.
What Long-Term Success Looks Like Here:
- You become trusted to run jobs without supervision.
- You produce repeatable, high-level results.
- You advance into higher-skill services.
- You increase your earning power through competence.
If selected:
- You will study our systems and standards.
- You will shadow experienced technicians.
- You will complete hands-on training.
- You will start with supervised work.
Top Shelf Detail is a place to build a skill, not kill time. If that aligns with how you see yourself, we move forward.